Customer Experience Executive APPLY NOW

We're seeking a highly skilled and motivated Customer Experience Executive with a minimum of 3 years of experience and a Master's degree to join our growing team.

We are looking for a passionate individual who can enhance our customers' experience by understanding their needs and delivering excellent service.

Responsibilities:

• Manage customer interactions across various channels, including phone, email, and social media
• Respond to customer inquiries and resolve issues promptly
• Identify opportunities to improve customer satisfaction and drive customer loyalty
• Collaborate with internal teams to ensure seamless and efficient customer support
• Analyze customer feedback and develop strategies for continuous improvement
• Conduct regular customer satisfaction surveys to measure success and identify areas for improvement
• Create and maintain comprehensive documentation of customer interactions and support processes

Requirements:

• Minimum of 3 years of experience in a customer service or customer experience role
• Master's degree in Business Administration, Marketing, Communications, or a related field
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Proficient in using CRM systems and customer support tools
• Ability to work independently and as part of a team
• Knowledge of iPhone models with respect to their accessories

Soft Skills:

• Empathy: Ability to put yourself in the customer's shoes and understand their perspective
• Active Listening: Attentive to the customer's needs and concerns, asking clarifying questions when necessary
• Adaptability: Capable of adjusting to different situations and customer personalities
• Patience: Willingness to work through challenging customer interactions without becoming frustrated
• Positive Attitude: Maintaining a friendly and professional demeanor in all interactions
• Passion for Customer Service: Genuine interest in creating a positive experience for customers and helping them find solutions to their needs

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a driven individual with a passion for delivering exceptional customer experiences, we would love to hear from you!

How to apply?

In addition to filling out the below form, please also fill out the following Job Application Form to be considered for this great opportunity: https://forms.gle/r1JrkA5P6rkXtPah8